In this episode of Impact Teams Radio, Implementation Rabbi Tony Sherman interviews Steve Lishansky, Speaker, Coach, Facilitator, Author & Results Accelerator for CEO’s, CIO’s, leadership teams, & top technical experts. Steve is a sought after Keynote Speaker, Hall of Fame Executive Coach, and Expert Facilitator for creating Strategic Alignment™ of Leadership Teams. Steve is the founder and principal of Optimize International.
Introduction of Episode
00:23 – Tony introduces guest, Steve Lishansky.
1:18 – Steve explains the context of common sense and its relationship with leadership.
1:40 – Steve shares his background and the arc of his career.
3:15 – “We have to reinvent ourselves all the time and build great client relationship.”
5:19 – The nature of the game today is how do we help our clients get what they need most even if that’s not their primary focus? And what’s the most important outcome you should be committing in yourself and your organization? Customer impact assessment is a priority for companies.
5:50 – The highest form of relationship in the professional sense is to become a dispensable partner to your client’s success.
6:30 – Give what the client needs most not just what they are asking for.
6:59 – Help the client reach the end result where they can get the maximum value.
7:12 – To become an indispensable partner, you need to help them determine what’s the most valuable, highest impact, greatest result that would make the biggest difference for them. This is the main goal of professional services training.
8:20 – What is the ultimate mission and vision of the organization? What is the most important thing for you and your organization?
9:07 – Tony asks Steve about the wins in his career and why it is important? What did it teach him about leadership?
9:25 – Steve shares about his past experiences and what he learned from it.
11:45 – It is so critical to create value. Create value proposition for your team not just for your clients. “We can be great, we can be outstanding and we can reach success”
13:01 – Change is not difficult to an organization. It will only be difficult if your proposed change is not substantial and will not give them great outcomes.
13:49 – The value has to be clear to everybody who is involved. This is not just about the customer. As a leader of your team, your boss, your colleagues as your clients and when you start thinking about how to add value to them, you will transform every meaningful relationship into great outcome.
15:01 – Great leaders get commitment from the people they’re dealing with to get an outcome that brings value to all parties.
15:45 – To add value to anyone, you need to understand them. You must know what is important to them, what their challenges are, what their targets are and what they are hoping for.
17:08 – Know how to get the trust of the people that surround you. Make them respect you and believe in you.
18:40 – To do this, you have to be very secure with your value and ability.
19:46 – If you are able to show the clarity about the value and impact that your team and your client can get, you will surely get compensated.
20:21 – You need to know whether you have what your client needs or whether you can deliver. And they are the kind of person you want to work with.
21:23 – Implementation Rabbi Tony Sherman invites Steve for another interview.
21:40 – Episode closing.